There’s no doubt that quick-service restaurants (QSR) have had to do a lot of adapting over the last two years to ensure they keep operating during the global pandemic. From advancements in drive-thru technologies and embracing artificial intelligence (AI) systems, QSRs have certainly transformed in order to continue providing their loyal customers with the food they love.

The new QSR tech boom that has emerged out of the pandemic doesn’t look to be slowing any time soon, as restaurants continue to innovate and adapt their operations. Here are some emerging QSR tech trends to keep your eye on this year.

Automation acceleration

QSRs are set to see a somewhat return to normality in 2022, as dine-in becomes an option once again. Although without a decrease in off-premises orders, QSRs are set to see an increase in their transactions to higher than pre-pandemic levels. Couple that with continuing staff shortages and it seems AI systems will need to be utilised to keep up with such high demand. This could be in the form of kitchen automation, natural language processing or even machine learning to keep up with demand, whilst also improving profit margins.

Data and insights

In the QSR world, data is a restauranteur’s best friend. One way that QSRs can obtain the best data is through an integrated POS system. This will allow restauranteurs to analyse transaction statistics to gain insight into their strongest revenue streams, allowing them to prioritise certain areas of service and help improve the customer experience.

Supply and demand

With current supply chain issues, it is no surprise that supply chain management technology and data is another emerging trend in 2022. By utilising sophisticated inventory planning and forecasting, QSRs will be able to better manage their inventory flow, costs and waste.

Interested in upgrading your restaurant equipment to keep up with the latest trends in 2022? Our friendly team can help you finance it! Call us on 03 9420 0011 today.